Puzzle Forge
Welcome to Puzzle Forge, a mobile RPG and puzzle game developed by Hystorya. This Privacy Policy explains how we collect, use, and protect your information when you play our game or interact with our services.
By installing or playing Puzzle Forge, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect only the data necessary to provide game functionality, ensure fair gameplay, and improve user experience.
a. Account & Profile Data
- Username, in-game ID, class, and progression
- Email address or sign-in credential (if using OAuth or account creation)
- Device ID or platform ID (for authentication and anti-cheat)
b. Gameplay Data
- Puzzle performance (scores, completion time, hints used)
- PvP match data (wins/losses, ELO, ranking)
- Loot and XP progression
- Game settings and preferences
c. Device & Technical Data
- Device model, operating system, language, and region
- IP address (used for connection and security)
- Crash and error logs (to fix bugs and improve stability)
d. Purchase Data
- Transaction confirmations for in-app purchases and subscriptions (processed by Apple App Store, not stored by us directly)
2. How We Use Your Information
- Provide gameplay services, including progression saving and matchmaking
- Operate leaderboards and seasonal rankings
- Ensure fair play and detect cheating or abuse
- Deliver rewards and track in-app purchases
- Analyze aggregated gameplay trends (e.g. puzzle completion rates)
- Communicate about game updates, events, or account issues
We do not sell or share your personal data with advertisers or unrelated third parties.
3. PlayFab Integration
Puzzle Forge uses Microsoft PlayFab for backend services including:
- Account authentication and secure cloud storage
- PvP matchmaking and leaderboard management
- Gameplay telemetry (aggregated and anonymous)
- Anti-cheat validation during online play
All data handled by PlayFab follows Microsoft’s Privacy Policy.
4. Data Retention & Deletion
Game and account data are stored as long as your account remains active.
You can request full data deletion at any time by contacting our support team. Upon verification, your account and associated data will be permanently removed within 30 days.
📧 Contact for deletion requests: support@puzzleforge.app
5. Children’s Privacy
Puzzle Forge is intended for users aged 13 and above. We do not knowingly collect or store data from children under 13 years old. If you believe your child has created an account, please contact us to have it removed.
6. Security
- Encrypted network communication (HTTPS)
- Secure token-based authentication (PlayFab)
- Obfuscated game data and anti-cheat logging
- Limited access to production databases
However, no system is 100% secure. You play and store data at your own risk.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction or deletion
- Object to certain processing
- Withdraw consent (where applicable)
- Delete account and data
You can exercise these rights by contacting support@puzzleforge.app.
8. Third-Party Services
This game may include links to external services (e.g. community Discord, website). We are not responsible for the privacy practices of external sites.
9. Changes to this Policy
We may update this Privacy Policy as our game evolves. The latest version will always be available at this link. We encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or requests about this policy, contact:
Hystorya
📧 support@puzzleforge.app
🌍 https://puzzleforge.app